Delivery and Shipping Information

At RTS First Aid Supplies, we aim to provide a seamless and reliable delivery experience for all of our customers. Below, you will find detailed information about our delivery and shipping options.

Click and Collect

We offer a convenient click and collect service from our warehouse located in Osborne Park, Perth. Here’s how it works:

• Place Your Order Online: Select the “Click and Collect” option at checkout.
• Order Confirmation: Wait for an email or SMS notification confirming that your order is ready for pickup.
• Collect Your Order: Visit our warehouse at 304/396 Scarborough Beach rd, Osborne Park, during business hours to pick up your items.
• What to bring when you pick-up your order: Proof of purchase including a reference to your order number – your order confirmation email or SMS will have this. Along with a valid physical photo ID: Current driver’s licence, passport

Warehouse Location: 304/396 Scarborough Beach rd, Osborne Park. Business Hours: Monday to Friday 7:30am to 3:00pm

Shipping Services

We ship our products across Australia using Australia Post. Each product’s shipping price may vary based on your delivery location within Australia. To ensure clarity and transparency, the applicable shipping cost will be calculated and displayed at checkout based on your address.

Free Shipping

We are pleased to offer free standard shipping on orders over $100.

General Shipping Details

• Shipping Costs: Calculated at checkout based on product weight, dimensions, and destination.
• Delivery Timeframes: Vary depending on your location. Standard delivery times can range from 3-5 business days for metropolitan areas to longer for rural and remote areas.
• Tracking Information: Once your order has been shipped, you will receive a tracking number via email to follow your parcel’s progress.

Additional Information

• Orders under $100 will incur a standard shipping fee as calculated at checkout.
• All shipments are processed promptly to ensure timely delivery.
• Please note that during peak periods, delivery times may be longer due to high demand.

For any further questions about delivery or shipping, feel free to reach out to our customer service team at shop@rtsfirstaidsupplies.com.au or call.

Thank you for choosing RTS First Aid Supplies for your first aid supply needs!