Returns Policy

At RTS First Aid Supplies, we are committed to providing you with the highest quality products and exceptional customer service. We understand that sometimes things don’t go as planned, and we’re here to help. This policy outlines our product return and warranty procedures, ensuring a smooth and satisfactory experience for you.

Product Return Conditions

We take pride in the quality of our products, and have a dedicated Quality Assurance officer who ensures products are:

If for any reason you receive your product and:

You may be eligible for a refund/return of that item. Additionally, if your goods have been damaged in transit and please notify us within 7 days, we’re here to assist you.

Our Commitment to You

If a product is unsafe, cannot be fixed within a reasonable time, or you simply would not have bought it had you known about the defect, we will gladly offer you an exchange, repair, or refund. To facilitate this process, please provide proof of purchase, such as an order confirmation or another form of proof of purchase.

Refunds for faulty or unfit products will be issued using the same method as your original payment.

Returns

Goods may be returned within 30 days of delivery. Items must be in saleable condition, unused, unopened, and in their original packaging with all manuals and accessories. A quality assurance officer will assess the condition of all returned goods, and any eligible refunds will be processed using the original payment method.

For returns requested outside of the 30-day period, we will assess the situation at our discretion and may offer an exchange or credit note. Defibrillators will undergo a high-level quality assessment before any refund is issued.

Exclusions

Please note that the following items cannot be returned for a refund or exchange:

Warranties

For warranty claims, we recommend contacting the manufacturer directly. Manufacturers have dedicated support centres designed to assist with advanced troubleshooting and product knowledge, ensuring efficient resolution of any issues. If you are unsatisfied with the manufacturer’s response, please reach out to us so we can pursue the matter further on your behalf.

Please note that warranty claims may require assessment, and we may need to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer an exchange, voucher, refund, or repair for items where the fault is due to misuse or neglect.

We are here to support you and ensure that your experience with RTS First Aid Supplies is nothing short of excellent. Thank you for choosing us, and please do not hesitate to contact our customer service team if you need any assistance.

How to Return Items

Email: sales@rtsfirstaidsupplies.com.au

Phone: 08 9465 1050

When returning items, wrap the package securely and include your receipt and the reason for returning the item/s. If you are unable to locate your receipt, please contact us.

Address the package to:

RTS First Aid Supplies

217/396 Scarborough Beach rd, Osborne Park, WA, 6107

Please note, RTS First Aid Supplies takes no responsibility for goods lost or damaged in transit. We recommend insuring your item or obtaining a tracking number for any returns.

Once we have received the returned products, exchanges will be processed within 1 working day and refunds or credits processed within 7 working days.

Refunds will be credited to the original account of payment.